ONU
-Check bandwidth consumption in Router
-Check MAC in ARP
-Check ping from ARP
-Ask to check power cable plugged in/not
-Power button of ONU is on/off
-Power Adapter/Adapter slot is okay/not
-Change adapter/ONU by sending...
-Check bandwidth consumption in Router
-Check MAC in ARP
-Check ping from ARP
-Check the patch chord is properly plugged in/not
-Check any LOSS blinking on ONU
-Check in OLT that ONU is Online/Offline
-Ensure client about fiber...
-Check bandwidth consumption in Router
-Check MAC in ARP
-Check ping from ARP
-Check the patch chord is properly plugged in/not
-Check Switchport Up/Down (Ensure PoP side MC is Okay)
-Check MAC from Switchport
-Ensure client...
ONU
-Check bandwidth consumption in Router
-Check MAC in ARP
-Check ping from ARP
-Check UTP of ONU to Router
-Check Router is in power/Not
-Add task
MC
-Check bandwidth consumption in Router
-Check MAC in ARP
-Check...
ONU
-Check bandwidth consumption in Router
-Check MAC in ARP
-Check ping from ARP
-Check in OLT
-If laser is more than -27dBm assign a fiber team to reduce the laser
-Add task
MC
-Check bandwidth consumption in...
-Check bandwidth consumption in Router
-Check MAC in ARP
-If router reset try to give remote support to configure the router or assign support engineer to visit client end and configure router
-Add task
-Check bandwidth consumption in Router
-Check MAC in ARP
-Check ping from ARP
-Check Device Status
-Check laser in OLT (if ONU)
-Try to check point to point connection remotely
-Check the connection from router
-If router...
ONU
-Check bandwidth consumption in Router
-Check MAC in ARP
-Check ping from ARP
-Check VLAN from IP Plan
-Check VLAN in OLT Interface
-If ONU reset then re-configure the ONU
-If VLAN mismatch then allocate right...
-Check bandwidth consumption in Router
-Check MAC in ARP
-Check ping from ARP
-If full Bandwidth consume then convince client that he is consuming full bandwidth and his other request cannot get processed that’s why he is facing slow...
-Check bandwidth consumption in Router
-Check MAC in ARP
-Check ping from ARP
-Check Load Ping from ARP
-If there is ping drop then check laser or take initiative to change the UTP/Device
-Try to give point to point remote...
ONU
-Check bandwidth consumption in Router
-Check MAC in ARP
-Check ping from ARP
-Check in OLT
-If laser is more than -27dBm assign a fiber team to reduce the laser
-Add task
MC
-Check bandwidth consumption in...
-Check bandwidth consumption in Router
-Check MAC in ARP
-Check ping from ARP
-Check Device Status
-Check laser in OLT (if ONU)
-Try to check point to point connection remotely
-Check the connection from router
-If router...
-Check bandwidth consumption in Router
-Check MAC in ARP
-Check ping from ARP
-Check Device Status
-Check laser in OLT (if ONU)
-Try to check point to point connection remotely
-Check the connection from router
-If Frequency...
-Check port from switch
-Check MAC against port
-If switchport down send someone to up the port
-If Switchport is Up but not getting MAC, ensure fiber is up and also ensure client ends device is in power
-If everything is okay but not...